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解决方案服务

The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.

Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, 客观检讨问题.

The Student Grievances and Dispute Resolution Policy can be found in the 学术目录. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.

Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services.

Resolution Services reviews comments and concerns from students and works diligently to address all areas identified. 

澳门真人现金官网

While we prefer statements be submitted in writing via email, you may also contact our office by phone or fill out the form below.

请提供以下给 ResolutionServices@p8uc6ql.com:

  • Your first and last name and student individual record number (IRN- #######)
  • Preferred contact information and method of contact
  • A brief explanation of the issue you are having
  • The steps you have taken to resolve the issue with the relevant University department
  • 你期望的结果
  • Any additional information you believe would be helpful in resolving the issue

Resolution Services – Student Resolutions
4035 S. Riverpoint百汇
凤凰城,AZ 85040
电子邮件: ResolutionServices@p8uc6ql.com
电话:602.557.5566

向外部投诉

认证标准

University of Phoenix has been continually accredited by the Higher Learning Commission (HLC) since 1978. HLC has its own process for complaints regarding a member institution’s ability to meet its Criteria for 认证. 请参阅如何使用的信息 向HLC提交投诉 which also provides information on the type of complaints HLC will review.

远程教育学生

University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA. 

远程教育学生 may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services.  Students may also file a complaint with the 亚利桑那州 State Board for Private Postsecondary 教育. After exhausting the institution’s internal complaint process and the complaint process of the 亚利桑那州 State Board for Private Postsecondary 教育, distance education students residing in a SARA state may appeal a complaint to the 亚利桑那州SARA委员会 (阿兹莎拉). The 亚利桑那州SARA委员会 will not review complaints regarding student grades, 违反学生行为准则, or complaints beyond two-years of the incident. For more information  visit the AZ SARA Council website. 

本地校园学生

University of Phoenix is regulated by various state regulatory bodies for filing complaints in the state that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the 大学 解析服务 and/or file an external complaint with the designated state regulatory agency. 

写作:

亚利桑那州 State Board for Private Postsecondary 教育
1400 W. 华盛顿,260室
凤凰城,AZ 85007

通过电话:
602.542.2399

网上: www.azppse.gov

写作:

Bureau for Private Postsecondary 教育
邮政信箱980818
W. 加州萨克拉门托95798-0818

通过电话:
888.370.7589 or 916.431.6959

网上: www.bppe.ca.gov

写作:

Commonwealth of the Northern Mariana Islands
总检察长办公室
Office of the Consumer Counsel, 2nd floor
胡安一. Sablan Memorial Buildings, Capitol Hill
塞班岛,mp96950

通过电话:
670.237.7500

在互联网上:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/

写作:

访问: http://cca.Hawaii.gov/hpeap/ or
夏威夷 Post-Secondary 教育 Authorization Program
Department of Commerce and Consumer Affairs
P.O. 541箱
火奴鲁鲁,HI 96809

通过电话:
808.586.7327

写作:

Texas Higher 教育 Coordinating Board
P.O. 12788箱
国会车站,奥斯汀,得克萨斯州78711

通过电话:
512.427.6520

网上: www.thecb.state.tx.美国/ studentcomplaints

学生投诉规则:

View Title 19 of the Texas Administrative Code, Sections 1.110-1.120